Contract
1.1: The contract will become effective from the date the invoice is completed and the deposit, referred to in clause 2.1, is received by Linga Tours “hereinafter known as the company”
1.2: The contract is subject to Namibian Law.
1.3: Any person making a reservation as per “clause 8.4 “accepts this agreement's terms and conditions.
How to book
2.1: A 30% deposit nonrefundable of the full amount due is required to confirm any reservation and is to be done by the agent or client see “clause 8.1” in writing or by e-mail.
2.2: The company must receive the balance of the contract no later than 42 days “6 weeks” before departure.
2.3: If the company does not receive the full contract price 42 days “6 weeks” before the departure date, the company may cancel the reservation and retain whatever deposit or other funds it has already received from the agent or client.
How to pay
3. The payment options will be provided upon confirmation of a booking.
Cancellation policy
4.1: Any cancellation of a confirmed booking must be done in writing “e-mail” to the company whereupon cancellation charges as per “clause 4.2” will apply.
4.2: The following cancellation fees “as a percentage of the fully quoted price” apply to any cancelled travel.
- • 42 days or more Notice from date to travel | Cancellation fee: 30% “deposit forfeited”
- • 29 - 41 days Notice from date to travel | Cancellation fee: 50%
- • 15 - 28 days Notice from date to travel | Cancellation fee: 75%
- • 0 - 14 days Notice from date to travel | Cancellation fee: 100%
4.3: No refund will be made by the company if, for any reason, inclusions or parts of the tour cannot be carried out or utilised. These would include all facets such as meals, game drives, accommodations etc. This would also apply to any client who has booked a tour but fails to undertake the tour for any reason.
Our changes policy
5.1: If a booking is charged to an earlier date than originally reserved, the company will endeavor to change it. If the booking is for a later date, charges as per “clause 4.2” could apply.
Price changes
6.1: The company reserves the right to increase the price of any tour before departure due to factors beyond the control of the company, such as without being limited to an increase in fuel price, new government legislation, accommodation price increase, fluctuations in exchange rates, etc…
Responsibility and Liability
7.1: Neither the Company nor any person acting for, through and on behalf of the Company shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the foregoing shall particularly not be responsible for the loss or damage arising from any errors or omissions contained in its brochure or other literature, late or non-confirmation or acceptance or bookings, loss or damage caused by delays, sickness, injury or death, whether occasioned by negligence or not.
7.2: The company may at its discretion and without liability or cost to itself at any time cancel or terminate a client’s booking and in particular, without limiting the generality of the foregoing, it shall be entitled to do so in the event of illness or the illegal or incompatible behaviour of any client undertaking the tour, who shall in such circumstances not be entitled to any refund.
7.3: Any person making the reservation with the company “refer to clause 1.1” warrants that he/she has the necessary authority to enter into this contract on behalf of the person included in such a booking. The person making the reservation shall be liable for the total amount due to the company.
Client’s obligations
8.1: It is the onus and responsibility of the client to obtain the necessary comprehensive insurance before departure for any possible cancellations, medical expenses, and protection of personal property and money.
Health and personal safety
9.1: The client shall be reasonably fit to undertake the tour.
9.2: Tours offered by the company cover a wide spectrum of the African wilds and neither the company, its employees nor its agents can be held responsible for any injury or other related incidents whilst on the tour or safaris.